Versa display won't turn on

[SebastianB]

I've had problems with my Fitbit Versa, because since yesterday's update the screen went black and the buttons don't work, despite the sync is working properly, but I can't see anything on the monitor screen. I've tried to restart and change the clock face, but nothing happens.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @SebastianB, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Since restarting your device and changing its clock face didn't work, I recommend you to follow the below steps to try our factory reset procedure:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Keep in mind that a factory reset procedure erases stored data, including the stats that were not synced to your Fitbit account. Also, applications installed, music downloaded, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[SebastianB]

Ricardo,

Thank you for your advice, however, it didn't work, the monitor never showed the Fitbit logo again. I know is turned on because there is background light, but the screen is black, without any logo.

[RicardoFitbit]

You're welcome @SebastianB, your reply is also appreciated.

I'm sorry to know that you're still experiencing difficulties with your Versa despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.