Versa display won't turn on

[SunsetRunner]

Recently my Versa battery has started draining dramatically, my touch screen has stopped working, and now my display is just black. I’ve restarted it a couple of times in the last few days and I’m worried it’s time to switch to Apple Watch☹️☹️☹️

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@SunsetRunner welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the battery drained fast and the display is now blank. Thank you for restarting it before contacting our forums.

I would like to know if your Versa vibrates when you put it in the charger. If not, please try the troubleshooting steps that are listed in this help article. It contains the restart process but you can skip it since you already tried it. After this, charge your Versa for 2-3 hours and see if it turns on.

Keep me posted on the outcome! 

[AlvaroFitbit]

@SunsetRunner It's great to see that you've visited the Fitbit Community!

Let me help you with your battery and screen issues and thank you for restarting your device. Since the different issues persist please let our Support team know about them. I have created a ticket for you so Support can assist you via email.

Let me know how it goes.

[SunsetRunner]

Thanks! I’ve tried factories resetting, and charging. It vibrates and lights turn on, on the back but the screen is still black. I’m not sure what’s wrong.


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[JuanJoFitbit]

@SunsetRunner I'm sorry for the late response. However, I was able to get in touch with our Support team after my friend Alvaro created a case for you and I'm glad to hear that a solution was provided.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!