Versa display won't turn on

[Ratters]

Versa display not working on recharge. It is partially working in ap. I have changed clockface but still nothing. Please advise.

Moderator edit: updated subject for clarity

[NellyG]

Hi @Ratters  Try restarting it several times but if that doesnt fix it, please come back here.

Restart your tracker

[JuanJoFitbit]

@Ratters welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its display won't turn on even though you have tried another clock face.

I would like to follow up and would like to know if the issue persists or if it got resolved after following the troubleshooting steps that shared my friend @NellyG.

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response! 😀

[Ratters]

Hi JuanJo, I have tried @NellyG’s suggestion, but sadly, the display is still not working. Please could you advise. Thanks.

[JuanJoFitbit]

@Ratters thank you for getting back and trying the troubleshooting steps that shared @NellyG.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 😀

[Ratters]

Thanks, will await your email 

[JuanJoFitbit]

@Ratters I'm sorry for the late response. However, I'm glad I could help.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀