Versa display won't turn on

[pufkast]

Two days ago, I noticed that the screen stopped responding to my touch and would not turn on with wrist movement.  Yesterday it faded to long digital lines and then simply went blank.  The watch still captures movement and synchronizes.  The battery is fully charged.  I've done all the reset options, but the screen remains blank.   I think it's dead

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @pufkast, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Since our restart process didn't fix the display issue you're currently experiencing, I recommend you to try our factory reset procedure by following the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Keep in mind that a factory reset procedure erases stored data, including the stats that were not synced to your Fitbit account. Also, applications installed, music downloaded, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[xcolle96x]

I have the same problem, I tried this procedure but the Fitbit logo never showed up, the screen lights up but in black

[pufkast]

I tried this approach as well but recall that the screen is blank so no
logo ever appears. It did vibrate, however.

[pufkast]

I tried this approach.  Since the screen is blank, no logo appears.  I did hear the watch vibrate but again, the screen remains blank.  

I also tried changing watchfaces.  No luck

[RicardoFitbit]

Welcome aboard @xcolle96x and thanks for your updates @pufkast.

I'm sorry to know that you are still experiencing difficulties with your devices despite trying the troubleshooting steps that were shared on this thread. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance with them.

I'll be around if you need anything else.