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Versa display won't turn on

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‎02-07-2021 16:13 - last edited on ‎02-07-2021 17:26 by Fitbit Moderator

‎02-07-2021 16:13 - last edited on ‎02-07-2021 17:26 by Fitbit Moderator

Please I need help with my versa. It's fully charged, the green light behind is powered but my screen is totally blank. Even though it keeps syncing my every move with my phone.

 

Moderator Edit: Clarified subject

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‎02-07-2021 17:26 - last edited on ‎03-13-2025 09:42 by Fitbit Moderator

‎02-07-2021 17:26 - last edited on ‎03-13-2025 09:42 by Fitbit Moderator

Hi @JoyceLove, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. To solve this situation, I’d recommend our restart process. To do so, please follow the steps that are specified on our help article: How do I restart my Fitbit device? and let me know if the issue persists.

I’ll be here if further assistance is needed.

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‎02-07-2021 20:15

In response to RicardoFitbit

‎02-07-2021 20:15

Pressing and holding the key down did not work either.

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‎02-07-2021 22:50

In response to JoyceLove

‎02-07-2021 22:50

Same problem. And restart did nothing.

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‎02-08-2021 20:44 - last edited on ‎03-13-2025 09:42 by Fitbit Moderator

In response to MalFit

‎02-08-2021 20:44 - last edited on ‎03-13-2025 09:42 by Fitbit Moderator

Your reply is appreciated @MalFit.

I'm sorry to know that you're still experiencing difficulties with the display of your Fitbit Versa but thanks for trying the restart process that was shared on my previous post. Since the issue wasn't solved, please try the following steps to do a factory reset and let me know if this does the trick:

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Keep in mind that a factory reset procedure erases stored data, including the stats that were not synced to your Fitbit account. Also, applications installed, music downloaded, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

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