Versa display won't turn on

[Holden0074]

Hello, I know it’s a know issue Nat my screen turned black. If I try to restart the screen becomes lighter but the log doesn’t show. The watch is fully charged and still tracking data that I can see on my phone. Also, I tried to change the image, the ‘face’of the screen with no success. Is there anything else I can try?

Moderator Edit: Clarified subject

[Guy_]

As you have done the troubleshooting and there is clearly a problem on the watch its probably best to contact Fitbit Support directly. They may be able to help you.

[RicardoFitbit]

Hi @Holden0074, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Because restarting and changing your device's clock face didn't work, I recommend you to try our factory reset procedure following the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Keep in mind that the factory reset procedure erases stored data, including the stats that were not synced to your Fitbit account. Also, applications installed, music downloaded, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[Holden0074]

I tried the procedure you suggested and the watch completely shut down. It never restarted and now nothing happens no matter what combination of buttons I use. Is there an assistance centre? I bought it less than 2 years ago!

regards 

[RicardoFitbit]

Your update is appreciated @Holden0074. 

I'm sorry to know that you're still experiencing difficulties with your Versa despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.