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Versa displaying high heart rate readings

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‎07-19-2019 10:16 - last edited on ‎07-22-2019 08:29 by Fitbit Moderator

‎07-19-2019 10:16 - last edited on ‎07-22-2019 08:29 by Fitbit Moderator

I have had my versa for 14 months now and it suddenly started displaying HR around 170BPM - 200 BPM thus impacting calories burnt etc. I did factory reset multiple times etc and also raised a case with the customer support but it appears they dont know when it will be fixed. Can someone opine on what options do i have currently ? without HR i cannot use this watch. 

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‎07-22-2019 08:28

‎07-22-2019 08:28

@krypt0rg I'm sorry for the late response. However, I'd like to welcome you to our Fitbit Community.

 

Regarding the high heart rate issue that your Versa is experiencing, our Support team is correct. Our team is actively working on a fix to this issue and we expect to have a solution released soon. Once a solution is available, we'll make sure to post it on the Community.

 

We appreciate your patience and understanding with this.

 

I'll be around if more questions arise.

JuanJo | Community Moderator

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‎07-22-2019 18:40

In response to JuanJoFitbit

‎07-22-2019 18:40

so If i go and buy a new Fitbit Versa will be exhibit the same behavior? I cannot imagine people buying this watch and not use it because of this issue. 

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