Versa displaying the incorrect time

[CMacca33]

My Fitbit Versa is displaying the wrong time, it's working correctly in every other  way, it's counting my steps, sleep, I'm getting notifications. I've tried restarting the watch 3 times. It seems to be syncing, what do I need to do? Has anyone else had the same issue?

Thanks in anticipation, 

Cx

[Kahlehl]

It depends what country you are in. I have had my versa since they were first released in 2018 and have since had 4 replacements, the last of which they tried to refuse me until I pointed out the trade laws in the uk and then suddenly I was told that there is a 2 year warranty in the uk. This I found very unplayable as you have to enter your country of residence before you get through to a customer service rep. Please also remember that in the uk an item must be expected to last a reasonable amount of time and not break within 6 months!! My latest has lasted 4 months so far and I have now got an android phone so hopefully if not I shall demand a full refund!!

[KLBHYC]

Thank you! I’m in the U.S. the issue just started this weekend. I’ll reach out to customer support and see if I can get it resolved. I’ll post my experience.

Get Outlook for iOS

[Kopper89]

Mine is full by 40 minutes or so... frustrating.   

[MollySimon]

The time on the face of the watch is synced to your Fitbit App on your phone.  If you have not used your app in a while, it signs you off and then your watch will not keep the time updated.  LogIn to your App on your phone and it will automatically start the syncing process.  It takes a couple of minutes; when it hits 100%, your watch will display the correct time.  

[WhyName]

Which means the Fitbit cannot be relied upon to provide the correct time. As I pointed out long ago, watches have been able to do that for hundreds of years, yet my Fitbit requires another piece of equipment to work! Don't tell me engineers can't figure out a workaround to that. (I don't mean you, Molly, but the collective "them.")

[Kopper89]

And within several hours it starts to lose time again.

Sent from my iPhone

[KLBHYC]

Hi, I corresponded with Fitbit customer service. They offer a few suggestions to try but ultimately mine had died therefore nothing was left to try. I had only had mine for less than 90 days therefore Fitbit sent me a new face. It took about 2 weeks but I was very pleased with their service.

Get Outlook for iOS

[rlittle32063]

My name is Rachel and I am having a terrible time with my fitbit and I cant get it back to the correct time and it has been given me problems since day one ever since i got it and when it went completely dead to zero and when i went put it back on charge it was on the wrong time.I really need help getting it back on track so i can use it again.ive tried everything i know how and im not getting anywhere with and i dont have the knowledge anymore to get my fitbit versa back to the right time.Im literally stumped and I need help getting it back to normal again.

[KLBHYC]

Have you contacted Fitbit customer service? I found they were helpful not just once but multiple e-mails until they eventually sent me a new face. Good luck

Get Outlook for iOS

[Wendykap02]

All I did was sync it and it started working again! I haven’t had any trouble since.l love my watch and glad it started to work.

Sent from Yahoo Mail for iPhone

[rlittle32063]

Im still hvn trouble wth mine a few of my fb friends were not very helpful at all whn I asked thm and I never got anywhere thm like i hoped and i didn't vet the hlp tht i needed like hoped either.Some help from thm rite.Can you give me the number tht i can call or where I can look ot up at.?

[Kopper89]

I went to their website and found contact us. Then called the number...

Sent from my iPad

[Wendykap02]

I actually googled how to do this so that is where I got my info. I think you can contact support 1 844 534 8248

Sent from Yahoo Mail for iPhone

[Kopper89]

I just synced it 3 or 4 times in a row.... then it went to zero battery for a week. For some reason it decided to work yesterday and has now kept time for 24 hours.
I will tell you that I was on the phone with customer service and did factory resets, etc and it still lost time.
I had just thrown it on the counter for over a week with a low battery. Was going to give it one more shot before throwing it ain’t the garbage & going back to a regular watch. When I went to sync it with my phone one last time , it had synced itself and has now kept time for 24 hours....

Sent from my iPad

[bunnienose]

Hi. I tried restarting Fitbit etc, changing clock face etc - wouldn’t work. Then I turned the Bluetooth off on my phone and back on again and that sorted it out 😊 hopefully it will work for you 🤞🏻🤞🏻🤞🏻

[TH1366]

I've had this issue for a few weeks. For me the fix was as simple as changing the time zone to another one with the same time, syncing and then selecting my correct time zone and syncing again.

[bluenoo32]

I have had this issue too. What has worked for me when forgetting device in bluetooth/resetting fitbit/deleting app etc. doesn't work is resetting the internet connection. If you go to your fitbit device within the app and click 'wifi' and then connect it to your network or a new network that helps. It won't work for me with a data connection/syncing to phone/pairing... for me it had to do with wifi. Weird that it won't automatically adjust to the time displayed on your phone when it's paired...

[Brenda1935]

Thank you sooooomuch🙏🏽 Be safe!!

Sent from my iPhone

[JithaH]

I also face the same since yesterday.Have tried syncing.Syncing shows the correct time in the app but my fitbit lags behing an hour. I have restarted my phone and fitbit multiple times but the time lag has been the same

[AthenaHC]

I fixed it by turning off the Bluetooth on my phone , and turning it back on again. Next, go to fitbit app and sync again. Done.