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Versa displaying wrong time and won't stay synced

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‎07-27-2020 11:27

‎07-27-2020 11:27

Over the last two days my versa randomly displays the wrong time and won't sync. I've tried a few different things and nothing has stopped it from happening again. Anyone have any suggestions on what to try? Thanks

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6 REPLIES 6

‎07-27-2020 11:52

‎07-27-2020 11:52

It stop on the wrong time, after it was recharged it had the wrong time again?

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‎07-27-2020 11:59

In response to aeirizarry

‎07-27-2020 11:59

Saturday night I charged it from being completelydcompletely and it was right Sunday morning and then last night it got off again and has been working off and on since.

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‎07-27-2020 12:45

‎07-27-2020 12:45

I have had the same problem with my Versa 2.  I have tried everything that was recommended and I even received a replacement Versa 2 from Fitbit.  Neither Versa has been consistent with syncing with my Android.  If I were to guess I would say it only syncs 20% of the time.  The other 80% I am turning everything off and back on again to try and get it to connect.  I am at a point to take my loses and try a different brand of watch/tracker.  Have had my Versa 2 since end of January 2020.

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‎07-27-2020 12:54

‎07-27-2020 12:54

Same happened to my husbands which I am trying to sort out as he has lost patience.  Mine is OK but his kept losing time and wouldn’t sync over the last few days.  I tried removing from the app and reinstalling but now bluetooth cannot find it - to be honest I’m sick of it! 

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‎07-27-2020 13:01

‎07-27-2020 13:01

Had this same issue and tried everything. Last thing I did was a full factory reset and now it won't even turn on. Tried to restart (holding down left and bottom right buttons) but nothing happened. Tried to turn it on (holding all three buttons down for 3+ minutes) and all I got was a cramp in my hand. My next move is hoping for a replacement, even though I purchased mine from Amazon and my roommate threw out my box. Good luck! 

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‎07-27-2020 13:19

In response to NicaPica217

‎07-27-2020 13:19

Hi Thank you for your reply. I have had my replacement versa 2 for a
month. Worked great for 2 -3 weeks and now doesn't work well at all. I
believe it is the app and how it works with my LGG6 phone. I have read
many, many comments about the versa 2 not connecting, gps not staying
connected and more issues. I think it has lots of issues. At this point I
will be switching to another brand of watch.

Good Luck
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