Versa displays a "Data not clear sync & try again" message

[Wanderlust25]

I just got a fitbit versa lite and it now stuck on Data Not Clear, Sync and try again with a big X on it ive tried everything, ive restarted it millions of time still stuck on it wont budge, ive talked to 3 support chat service and they are never helpfull my experience with them are never good. I dont no what to do anymore. It was fine when i started and then i clicked on something on the watch by accident and became stuck on that data not clear etc. Anyone having the same issues? Please help!

Moderator edit: updated subject for clarity

[CaMa4Nam]

eI have had the same problem with my Versa - after I no longer received heart rate I questioned how to fix it - only to be told after numerous other attempts to do a factory reset - and after having done that - now the red cross etc - and nothing I do seems to help. Fitbit has now basically told me - toughies - warranty for one year only and I can buy a new one - so - not even prepared to assist further or anything. Deeply disappointed and I will NEVER purchase their product again .............. Versa is not even 2 years old yet. 

[Blathnaid]

I have had the exact same issue, tried all the recommended troubleshooting to no avail. Emailed customer support and got a response next day. Briefly ran through the steps I had taken and without any quibble offered a replacement which is now on its way. Hopefully better luck with the next one. I don't think this is an issue that can be resolved, so I say contact support. They are very helpful.

Mine is a versa 2 but literally had the very same problem. 

Good luck!

[CaMa4Nam]

Thank your for your reply - I have also been in contact with customer service support - to and fro - but this morning's e-mail from them only stated that warranty is for a year only - no replacement offer, nothing - so I am not happy with that service...... I have not been offered a replacement - only told to purchase a new one ....... thus, not happy - but as mentioned before - will not purchase any of their products again if that is the attitude and service received. 

[Blathnaid]

That is very disappointing. Judging by the amount of posts, this issue is definitely not an isolated one. A real shame it cannot be fixed as its out of warranty. 

[jneumeister]

When I contacted Fitbit (I have this Versa for 16 months), I was told to do the following:

1) Press all three buttons for 10-12 seconds

2) When the Fitbit logo disappears, immediately release the lower right button.

3) Wait until the Fitbit logo reappears and the unit vibrates, then release all buttons.

4) Wait 2 minutes for the data to erase and restart the Fitbit.

At that point the Versa should be ready to do a clean start. So far, it has not worked (tired 5 times).

Fitbit offered me a 25% discount on a replacement, but it is only good for 30 days.

The product is not worth the money. It loses time (10-30 minute) daily. I will look for something else.