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Versa displays a "Data not cleared, Sync and try again" message

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‎07-28-2021 00:41 - last edited on ‎07-28-2021 06:11 by Fitbit Moderator

‎07-28-2021 00:41 - last edited on ‎07-28-2021 06:11 by Fitbit Moderator

Hi please help. My fitbit versa cannot pair to my phone, then i tried to unpair and factory reset become "Data not cleared, Sync and try again"

Steps that done advised by customer support team:

Restart fitbit, unpair & restart phone bluetooth, restart my phone, try to pair with another phone (but failed), uninstall & install fitbit apps in phone, factory reset Fitbit versa.

 

 

Moderator edit: updated subject for clarity

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‎07-28-2021 06:11

‎07-28-2021 06:11

@CarolineLim Welcome to our Fitbit Community. Regarding the "Data Not Cleared" message that your Fitbit Versa keeps displaying, please get in touch with our Support team via chat or phone with the reference number they provided.

 

Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

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