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Versa displays a "Data not cleared" message

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‎04-19-2020 09:46 - last edited on ‎05-12-2020 07:06 by Fitbit Moderator

‎04-19-2020 09:46 - last edited on ‎05-12-2020 07:06 by Fitbit Moderator

I cannot move past the message of "x Data not cleared & try again. I shut down the fit bit but brings me back to the message? What to do to fix.

 

 

Moderator edit: updated subject for clarity

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‎05-12-2020 07:05

‎05-12-2020 07:05

Hi @Candice720, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

Regarding the "Data not cleared" message that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often and please stay safe.

JuanJo | Community Moderator

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