Versa displays a "Data not cleared" message

[Morgandutler]

I first noticed my versa lite not working well when I would swipe to pick an exercise and the screen would fade to black and would not come back on. Then when I tried to do the update last night, it wouldn't. I now have a red X on my screen that says "data not cleared, sync and try again." I've tried to to shut it off and restart but nothing has helped.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Morgandutler, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the "Data not cleared" message that your Versa Lite displays, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. i'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.