04-23-2020
02:53
- last edited on
05-07-2020
09:19
by
JuanJoFitbit
04-23-2020
02:53
- last edited on
05-07-2020
09:19
by
JuanJoFitbit
Hey team
im trying to sync my Fitbit versa I purchased a few months back but every time I try I get get “ data not cleared sync and try again. I’ve been trying everything from resets, logging in a different phone nothing is working it’s getting highly annoying please help
thanks.
Moderator edit: updated subject for clarity
05-07-2020 09:18
05-07-2020 09:18
Hi @Nicjones911, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.
I'd like to follow up and help you with your Fitbit Versa since it displays a "Data not cleared" message. By the way, thank you for troubleshooting this issue before contacting our forums.
I'd like you to try a factory reset. To do so on your device, follow the steps below:
Keep me posted on the outcome.