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Versa displays a "Notification service not running" error message

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‎02-23-2020 05:10 - last edited on ‎02-24-2020 04:23 by Fitbit Moderator

‎02-23-2020 05:10 - last edited on ‎02-24-2020 04:23 by Fitbit Moderator

After connecting to Versa Lite and enabling the notifications, following error message is displayed:

"Notification service not running. A phone restart is required to re-enable notifications on your tracker."

 

Even after a phone restart, the notifications are not enabled. Please let me know how can I resolve the issue.

 

 

Moderator edit: updated subject for clarity

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‎02-24-2020 04:22

‎02-24-2020 04:22

@SourabhC, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since a notifications error is showing on the display. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like to know what is the brand and model of your phone.

 

As a side note, please try the troubleshooting steps that are listed in this help article. this article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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