Versa displays a "lost connection" message

[Vktoria]

Message says lost connection. Connect in the Fitbit app that does not work either. How do I get this reconnected ? There is no reset like my other that had NO issue ever. Versa 2 has issues all the time.

lost connection won't sync since 5/18. Whats up? No new updates available. Indicates lost connection but will not connect just has ( ! ) re-install does not fix the issue. 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Vktoria, welcome to our Fitbit Community!

I'm sorry to hear that your Versa 2 is not connecting to your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.
• Set up your watch from scratch as advised in this help article

Finally, monitor your Versa 2 and see if the connection issues get fixed.

Keep me posted on the outcome.

[Vktoria]

Thanks I did do that and lost all my personal settings which did not make me happy. However on my computer the tracker can not be found ànd I un-installed the program deleted the fitbit, reinstalled and it still does not find the tracker.

[Vktoria]

The tracker on my computer still does not work. I did an Uninstall and reinstall and that did not work either.