Versa displays an exclamation point

[Cassiamendes22]

the device is not working, an exclamation point and a triangle appear on the screen, what should I do?

Moderator edit: updated subject for clarity

[WendyB]

Welcome to the forums!

I would try a restart do it at least 3 times

If it does not help contact support. Use the help link at the top of the forum.

Hope to see you around!

[JuanJoFitbit]

@Cassiamendes22 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's only showing an exclamation mark and a triangle.

In addition to the information that shared my friend @WendyB, please try changing the clock face to one developed by Fitbit. After this, check out if the display gets fixed.

Keep @WendyB and me posted on the outcome! 

[sewwjbr]

Same thing is happening to my Versa... I have tried to restart... and then I simply get the Fitbit symbol... help. 

[JuanJoFitbit]

@sewwjbr I'm sorry for the late response. However, I appreciate the time spent trying the restart in order to fix display issue that your Fitbit Versa is experiencing.

I'd like you to try one more workaround that has been helpful. Please change the clock face. Make sure to select one developed by Fitbit, not a third party one. Finally, charge your Versa for 2-3 hours and see if the screen works properly.

Let me know how it goes! 

[Cassiamendes22]

I thank all the answers! but unfortunately I had to return my fitbit after trying everything to fix it!

[JuanJoFitbit]

@Cassiamendes22 I'm sorry to hear that you decided to return your Fitbit Versa. I totally understand how you feel.

I appreciate your feedback and comments since this helps us to keep improving.

[Zlove1367]

My watch is doing the same thing but how can you change the clock face when the watch isn't connceted?

[Mandiclrk]

I've had this problem for a few days not, and I believe I may have just solved it!

[Mandiclrk]

I've had this problem for a few days now, and I believe I may have just solved it! Device battery became critically low during firmware update maybe?

My device particularly seemed to have moisture inside of it, -but this may not be applicable to you. I could see droplets on the contacts inside, so for this I placed it inside my over for 2 hour intervals at 170 degrees for as total of about 6 hours. This resolved that and bam! The contacts were clean!

The main problem though was resolved by downloading the PC application for Fitbit. 

I first removed all traces of the device from my phone. Uninstalled the app/ forgot Bluetooth, etc. 

Second, I downloaded the program for my version of Windows and began the process to add a new device. 

Then I plugged my device inside the charger into my PC.

Last I followed through the process of adding device and it now works!!!

Good luck, I am ecstatic!