help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa displays "Data not cleared, Sync & Try Again"

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-12-2020 03:26 - last edited on ‎04-27-2020 05:48 by Fitbit Moderator

‎04-12-2020 03:26 - last edited on ‎04-27-2020 05:48 by Fitbit Moderator

Hallo.

Today, when i started looking to some new displays for my Fitbit Versa the fitbit app said that there's an update I needed to install in order to install new displays or even be able to download some new apps to my watch. I managed to update the fitbit app but I could not update my fitbit Versa because there was no such option as 'update' or 'there is an update available' as usual.

So I thought I should factory reset my watch. After doing so, the watch now says 'Data not cleared, Sync & try again.'. I tried to sync through my phone but it just didn't work. I have done so many things such as unpairing the watch with bluetooth, forse restart, I even deleted the watch from my app and now I can't pair it again. My phone does not find my watch and my watch only shows the fitbit logo after pressing the left and bottom button and then it says 'data not cleared, Sync and try again'. 

Someone please help! Nothing seems to work!

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎04-27-2020 05:47

‎04-27-2020 05:47

Hi @cimbom1, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I would like to follow up with your Fitbit Versa since it displays a "Data not cleared" message and would like to know if the issue persists or if it got resolved. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In the meantime, let me know if the factory reset was performed as described below:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. After this, set up your watch from scratch.

Looking forward to your response.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎04-27-2020 05:56

In response to JuanJoFitbit

‎04-27-2020 05:56

Um... Where are those buttons? My Versa only has one button on the side...

 

Best Answer
0 Votes

‎05-03-2020 20:48

In response to JuanJoFitbit

‎05-03-2020 20:48

I have the same problem with my Versa.  Twice I have tried the three-button factory reset, and every time it still gives me the initial log, but then the "Data not cleared, Sync & Try Again error message.'

Best Answer
0 Votes