help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa distance information inaccurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-01-2018 06:54 - last edited on ‎10-03-2018 08:29 by Moderator Alum

‎10-01-2018 06:54 - last edited on ‎10-03-2018 08:29 by Moderator Alum

Hello, this weekend I participated in a 5k and wanted to use the Versa run app versus Strava which I have been using for years. It was easier to keep my phone in my pocket and track off the Versa... however, it did a horrible job at recording distance. In 3.1 miles it only registered 2.8. It was a sunny day, no clouds to block the signal, my phone was connected, and was with me the whole time. Very disappointed because I could not accurately record my splits. Any help?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎10-03-2018 08:31

‎10-03-2018 08:31

Hey @OtterlyAmazing8, welcome to the Forums.

 

If you are having issues with your distance data, I recommend verifying your stride length information. In this post you will be able to find some steps to follow and edit this. You can test your Fitbit later.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes