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Versa distance is inaccurate

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‎05-08-2018 10:29 - last edited on ‎05-01-2021 18:47 by Moderator Alum

‎05-08-2018 10:29 - last edited on ‎05-01-2021 18:47 by Moderator Alum

Went for a walk the other day (generally walk a 15 min mile). Walked for an hour and the distance noted was just under 2 miles. Decided to take it to the track  where the correct distance is calculated for me. Walked 8 laps around the track (2 miles) and my Versa calculated 0.80 miles. Thought it would not be an issue, but I was wrong. Suggestions?

 

 



Moderator edit: subject updated for clarity

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‎05-08-2018 10:38

‎05-08-2018 10:38

Ongoing problem for many:

 

https://community.fitbit.com/t5/Versa/Connected-GPS-Run-Inaccurate-Distance-Screenshots/m-p/2655705#...

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‎05-08-2018 10:44

‎05-08-2018 10:44

Due to connectivity issues, when the Versa is constantly "connecting" and not "connected", it can't register how far your walking, running and/or biking.  I actually started an exercise from the Fitbit app and it held the connection just fine.  Don't even need a tracker to track, except I like to monitor my heart rate while I'm walking.

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‎05-09-2019 10:14

In response to SunsetRunner

‎05-09-2019 10:14

Mine is WAAAAY off in distance.  The other day I walked 3 miles around the track, so I'm sure of the distance.  I had 12,844 and only 2.72 miles!  I've had a replacement a year ago for the same problem and it's still been an issue.  My HR Charge 2 was off from my Samsung Health app, but NEVER like this...  I would have thought there'd have been a fix by now, a YEAR later than when I first experienced this same problem.  I've reset the stride lengths to the minimum and still the same...  I'm about to call again before the warranty is out.  This is ridiculous.

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‎09-18-2020 12:44

In response to AndyCyclist

‎09-18-2020 12:44

Yes, open problem for many with little in the way of valid response.  I walk with my wife.  I have an Ionic and it's spot on (checked against car and Google Maps, as well as phone app).  Consistently, my wife's Versa Lite logs less mileage than my Ionic.  I keep reading the solution being setting your stride, but if the watch is acquiring a GPS signal, why would that be a factor?  And why has nobody else posed that question in the threads I've read? [that's an open question, not to AndyCyclist, but your post is the most informative in terms of direction that I have found]

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