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Versa does not show text notifications and won't vibrate

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‎12-03-2019 18:21 - last edited on ‎12-04-2019 04:20 by Fitbit Moderator

‎12-03-2019 18:21 - last edited on ‎12-04-2019 04:20 by Fitbit Moderator

Why! How can I get the text notifications back?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎12-04-2019 04:20

‎12-04-2019 04:20

@Resarosa13, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not receiving text notifications and it's not vibrating either.

 

Please let me know what is the brand and model of your phone. In the meantime, try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the issues get fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎12-04-2019 11:23

In response to JuanJoFitbit

‎12-04-2019 11:23

Versa 32.68.9.15
18:00:DB:80:98:B1
Special edition with grey looking band. Which the band broke two months ago😣

Sent from my iPhone
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‎12-07-2019 08:52

In response to Resarosa13

‎12-07-2019 08:52

@Resarosa13, I'm sorry for the late response. However, I appreciate the details requested previously.

 

Our team is aware of this issue and are actively working to identify a resolution as quickly as possible. We are sorry for any  trouble. We appreciate your patience and look forward to getting you back on track.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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