Versa does not work

[Babysmokey]

I did a hard reboot, now my Versa Fitbit will not work. 

[LanuzaFitbit]

Welcome to the Forums @Babysmokey.

Thanks for sharing that you performed a hard reboot. Let me help you figure out what is going on. 

I will be moving this thread to the Versa thread as I think it is better suited for it.

In this case, could you share more details as to what exactly is going on? What isn't working? When did it start happening? What phone are you using to sync your Versa?

Look forward to your reply.

[Babysmokey]

I got with tech yesterday and they fix my Versa, except now I don't get any
notification on my Versa. No hours of how long I sleep. I am using a
Android Moto G4 play.

[LanuzaFitbit]

Hello @Babysmokey.

Thanks for sharing those details on the matter.

In regards to the notifications, this might be happening because the G4 Play is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the notifications.

As for the sleep, maybe you could read through this help article. It explains how sleep tracking works and how you can improve the tracking from your Fitbit.

Let me know if you have any further questions.