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Versa doesn't log water entries correctly

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‎01-27-2020 19:40 - last edited on ‎01-29-2020 17:20 by Fitbit Moderator

‎01-27-2020 19:40 - last edited on ‎01-29-2020 17:20 by Fitbit Moderator

After the last two updates, the Versa still does not log water entries correctly when inputting ounces from the Versa. The only way to correctly enter water intake is by using the smartphone app which defeats the purpose of having the device.  Hope there is a fix in the near future. 

 

Moderator edit: updated subject for clarity

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‎01-29-2020 17:29

‎01-29-2020 17:29

Hi @TCL63. It's great to see you here in the forums and I'm sorry for the delayed response.

 

Thanks for sharing that you're having issues to log your water from your watch. I understand your point of view as the idea of having this app on your watch is to make the logging process easier for you. As you may know, our team is aware that the water entries logged on the watch aren't updating correctly in the Fitbit app, and they're working hard to bring a solution to all our affected members as soon as possible. In the meantime, please continue logging your data in the Fitbit app and make sure to keep your watch updated.

 

I'll be around if you need anything else.

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‎01-29-2020 19:41

In response to LizzyFitbit

‎01-29-2020 19:41

Hi Lizzy,
Today we learned that the latest update has fixed the problem. Thank you!


Sent from Yahoo Mail for iPad
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‎01-30-2020 16:53

In response to TCL63

‎01-30-2020 16:53

Hi @TCL63. I hope you're having a great day.

 

Thanks for keeping me updated and I'm glad that the issue was fixed. Now you'll be able to log your water entries flawlessly. By the way, let me invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

 

See you around! 😊

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