04-20-2019 13:26 - last edited on 04-21-2019 18:44 by LiliyaFitbit
04-20-2019 13:26 - last edited on 04-21-2019 18:44 by LiliyaFitbit
I purchased the Versa SOLELY because it has Pandora. The Bose Buds play sometimes but only the right ear. The Samsung buds don't play at all. I've rebooted, uninstalled/reinstalled, cleared bluetooth connections and reconnected. Nothing works. All I hear from Fitbit is we are aware and are working on it. Well fitbit... it's been months. Worst $200 I've spent.
Moderator edit: subject for clarity
04-21-2019 18:44
04-21-2019 18:44
Welcome to the forums @Luv2laff64 ! I am sorry for the late response.
I appreciate your participation in the Forums and for sharing your experience with using Versa with Bose and Samsung earbuds. I understand how you feel and appreciate your feedback, we're constantly working on improving our devices and user experiences. I would like to confirm that we're aware of this and are working on a resolution as quickly as possible. I appreciate your patience and understanding.
I'll be around if you need further assistance.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
08-23-2019 08:20
08-23-2019 08:20
Any time frame on when this might be fixed? Frustrated that I can't use my buds with my Versa.
09-19-2019 09:59
09-19-2019 09:59
Update please....I just purchased my first fitbit product (versa 2).
This product will be returned if you can't resolve the compatibility with samsung galaxy earbuds
09-19-2019 10:02
09-19-2019 10:02