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Versa doesn't recording my workouts

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‎06-23-2020 20:58 - last edited on ‎07-15-2020 06:08 by Fitbit Moderator

‎06-23-2020 20:58 - last edited on ‎07-15-2020 06:08 by Fitbit Moderator

In different opportunities I have workout for way longer than 10 minutes and I don't get any information after. I am just getting info regarding active minutes. I think must be a problem with the watch as I had other model before and I didn't get this problem. It is very frustrating.

 

 

Moderator edit: updated subject for clarity

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‎07-15-2020 06:07

‎07-15-2020 06:07

Hi @Sararomero, welcome to our Fitbit Community! I'm sorry to hear that your Versa is not tracking your workouts' information properly. I totally understand how you feel about this.

 

Please restart your Versa as described in this help article. After this, check out this help page which explains how your Fitbit device tracks your workouts. Finally, monitor your watch for the next 24 hours and see if it tracks your workouts' data properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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