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Versa doesn’t show correct sleep or logged calorie intake

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‎05-31-2019 11:02

‎05-31-2019 11:02

The app records everything just fine when I enter food I’ve eaten and how long I’ve slept, but my versa seems has both of these stuck at what I had logged back on January 19 of this year. Has anyone else had this issue and is there any way to fix it?

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‎06-01-2019 07:02

‎06-01-2019 07:02

@Miraculous_Lex welcome to our Fitbit Community! I'm happy to assist you with the issue you are experiencing with your Fitbit Versa since the sleep and calories intake are not showing properly.

 

If you haven't done so, please restart your Versa as described in this help article. This will refresh your watch internally. Once you've done this, monitor your sleep and logged food and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎06-01-2019 07:02

‎06-01-2019 07:02

@Miraculous_Lex welcome to our Fitbit Community! I'm happy to assist you with the issue you are experiencing with your Fitbit Versa since the sleep and calories intake are not showing properly.

 

If you haven't done so, please restart your Versa as described in this help article. This will refresh your watch internally. Once you've done this, monitor your sleep and logged food and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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