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Versa doesn't show the latest firmware version

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‎07-05-2020 14:02 - last edited on ‎07-16-2020 07:02 by Fitbit Moderator

‎07-05-2020 14:02 - last edited on ‎07-16-2020 07:02 by Fitbit Moderator

My Versa says it has 32.68.9.15, but the website says the latest version is 32.70.8.0

 

However, when I check for an update on the app, I get the message "Versa is up to date!".

 

Am I doing something wrong? Why can I not update to the latest version?

 

 

Moderator edit: updated subject for clarity

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‎07-16-2020 07:02

‎07-16-2020 07:02

Hi @Jimbo68, welcome to our Fitbit Community! Regarding the firmware version that your Fitbit Versa is showing, I was able to get in touch with our Support team and was told that they assisted you via email in regards a battery issue. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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