Versa doesn't track stairs

[Smardt]

I just noticed this even after the update it wasnt fixed. My versa only logged 1 set of stairs , I at least go up 6 or 7 a day in the house ,lol ! I did a soft reset and disconnected device . With the  new update it still states I climbed 1 set of stairs ... any help !?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Smardt, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your Fitbit Versa since it's not tracking your stairs accurately. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing current data. Also, I'd like to share this help page, which explains how your Fitbit device tracks floors.

Keep me posted on the outcome.

[Smardt]

Hello !
I did this and now it will not find device , I have both the phone and
versa on a charge and hit blue tooth. I trouble shooted on the suggestions
of why the tracker will not connect and still having an issue. I will
attempt this later in the evening , hoping for success!
Thank you and stay well and safe ,
-Stacey Mardt

[JuanJoFitbit]

Hi @Smardt, thank you for getting back and trying the steps advised. In order to avoid providing the same information, please let me know what troubleshooting steps you have tried.

In the meantime, try the troubleshooting steps that are listed in this help article in order to fix the syncing issue. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch and see if it connects with your phone.

Keep me posted on the outcome.