Versa doesn't turn on or take a charge

[Linsch]

My Versa went off. I put it on the charger but it does not react on the charger.  Tried all the buttons with no response, but can't get it to come back on. I purchased a new charger just to rule it out, only to have the same issue. I have tried the restart procedure several times with no change.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Linsch, it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on or take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.

[Linsch]

@JuanJoFitbit Thank you for your respons. I left the fitbit on the charger for 3 hours. It gets really hot and it still won't work. 

[JuanJoFitbit]

@Linsch, I apologize for the delayed response. However, I appreciate the time spent trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they sent you an email recently.

Don't hesitate to get back if you have additional questions.