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Versa dropping steps as fast as I take them

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‎07-18-2019 10:24

‎07-18-2019 10:24

So frustrating!  I had over 5,000 steps in today and it seems to like 2,655 as the number for today. Keeps going back to that number after updating steps and next thing they’re gone. 

App up to date, Versa reset.  IOS devices. 

Gonna have to find a non FitBit device that tracks accurately. Shame as I’ve used FitBit for years. Sucks as I only got the Versa in May for Mother’s Day. 

😢

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‎07-23-2019 17:14 - last edited on ‎03-13-2025 07:24 by Fitbit Moderator

‎07-23-2019 17:14 - last edited on ‎03-13-2025 07:24 by Fitbit Moderator

@NoNameAllowed, welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Versa not counting your steps and thank you for troubleshooting this issue. Since the issue persist I created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-30-2019 08:32

In response to AlvaroFitbit

‎07-30-2019 08:32

No resolution. I get to toss this bloody $200 device in the trash. 

 

Please folks, save your money - don’t buy the Versa. It doesn’t work as advertised and the only support does is have you reset it.   Warranty doesn’t apply at all. 

 

Sadly after almost 10 years using Fitbit products, I’m looking for a new product to save up for and not tracking my steps and exercise until I have saved up for a new device. 

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