Versa erases my steps and adds active minutes

[miraberes]

For a second time my Fitbit drops my steps for the day to under 10 or 0 and makes my active minutes

1445. I have reset it and synced and uninstalled app and nothing helps. It happened from July 13th - July 25th (only noticed going back as it has changed). And now since Sunday it is changing every day, I have the jiff app that takes my steps from Fitbit so I can see what they were. Please help! My Versa was purchased in May.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @miraberes.

Thanks for troubleshooting this by yourself. I would like to know if you are manually logging any type of activity that might be taking away your steps and adding active minutes? If so, I recommend deleting those activities and see if your information goes back to normal. Or you can also provide me with some screenshots.

Let me know the outcome. 

[miraberes]

Thanks for your reply... working with support now ... 

[AlejandraFitbit]

Thanks for the information @miraberes. I hope you get this solved and if there is anything we can help you with, do not hesitate to post it.

Keep the stepping up!