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Versa extremely hot on charging and not switching on!

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‎06-03-2019 23:33

‎06-03-2019 23:33

Hi, my versa has been off for more than two months now as it is overheating on charging and does not switch on anymore. I have tried switching charging ports holding different buttons in, but no luck. What can I do?

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5 REPLIES 5

‎06-04-2019 00:58

‎06-04-2019 00:58

Hi @MeActive   Have you tried restarting your Versa?  Please come back here if that doesnt help.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-04-2019 01:36

In response to NellyG

‎06-04-2019 01:36

Yes, I have no response.
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‎06-04-2019 03:43

In response to MeActive

‎06-04-2019 03:43

Thanks for confirming that. I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-04-2019 06:06 - last edited on ‎08-21-2024 16:24 by Fitbit Moderator

In response to NellyG

‎06-04-2019 06:06 - last edited on ‎08-21-2024 16:24 by Fitbit Moderator

Hello @NellyG. Welcome to the Forums @MeActive.

@NellyG Thanks for taking the time to help and to bring this up! @MeActive Thank you for sharing all of those details and for trying what was recommended.

@MeActive I can see that your situation has been passed on to our support team. They will be reaching out to you via email and help you find a solution to this situation. In the meantime please wait for their email and stop trying to get the Versa to charge. Keep an eye on your email's inbox, spam and trash folders.

I'm sure that they will be happy to help you. Keep us posted on how it goes or if you have any other questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎06-04-2019 06:19

In response to LanuzaFitbit

‎06-04-2019 06:19

Thank you. Eagerly awaiting a reply and solution.
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