03-12-2019 03:30 - last edited on 02-17-2022 10:56 by AndreaFitbit
03-12-2019 03:30 - last edited on 02-17-2022 10:56 by AndreaFitbit
So last night my Versas face fell off... it was just hanging there and now won’t work at all!this is the second versa I have had to replace and I’m totally bummed. The fist time Fitbit replaced it because the screen went black but I don’t think they will do it again but I’m at a loss. I’m just so sad!
Moderator edit: Updated subject for clarity.
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03-12-2022 19:31
03-12-2022 19:31
That’s what I told them
03-12-2022 19:38
03-12-2022 19:38
My screen also went black and they replaced it. Now my watch face fell off and they are replacing it as well. If you have a warranty they have to replace it. But it may be time to switch to Apple Watch
03-21-2022 07:13
03-21-2022 07:13
Same thing happened to me! Mine isnt even a year old! I had a Versa and screen went black and they replaced it with a refurbished one I think because the charge only lasted barely 48 hours! When that one went black, they refused to replace it snd I had to buy a new one. Now the new one has the clock face popping off! They better not give me a refurbished one when mine isnt a year old!
03-21-2022 07:16
03-21-2022 10:22
03-21-2022 10:22
Mine just did the same thing. 😡🤬
03-24-2022 14:47
03-24-2022 14:47
This happened to my first Fitbit Versa 2 and they wouldn't replace it because it was 15 months old! This is an inferior and unsafe device and I think it should be recalled!
03-24-2022 15:10
03-24-2022 15:10
03-25-2022 08:02
03-25-2022 08:02
03-25-2022 09:05
03-25-2022 09:05
I was needing one that shows blood oxygen and it said the Sense is only one that does. I hope it is good 😬
03-25-2022 12:51
03-25-2022 12:51
My screen popped off today, and I was told since I was out of my warranty window (December 2021 was the year) I could get another for 35% off. That said, I’m hesitant since another reviewer said the warranty is based on the first and not the replacement. Spending another $120 for something with no warranty doesn’t sound like a good deal for me, but does for Fitbit since they don’t have to take care of the next one when it fails.
03-25-2022 13:38
03-25-2022 13:38
03-25-2022 13:41
03-25-2022 13:41
03-25-2022 13:49
03-25-2022 13:49
03-25-2022 18:23
03-25-2022 18:23
03-26-2022 14:45
03-29-2022 10:54
03-29-2022 10:54
Hi everyone.
Thanks for taking the time to share these details and your efforts while contacting our Support team. Let me share that every case is handled individually and based on our Warranty Policy. I understand where you're coming from and I'm sorry for the inconvenience this has caused. Our team constantly works to improve our devices and services, and the input we receive from our members is a big part of the process. Your feedback is truly appreciated and please know it won't be taken for granted.
To keep threads on topic or tailed to a specific topic, I'm going to close this thread from further comments. However, if you have a different question, you can create a new thread to receive help from the Community. Please note you can always visit our Help Site where you'll find more information about our products, features, as well as troubleshooting steps.