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Versa feedback

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‎08-08-2019 07:32 - last edited on ‎08-15-2019 16:08 by

‎08-08-2019 07:32 - last edited on ‎08-15-2019 16:08 by

My Versa was purchased in May 2018. It is only 15 months old and I am being told by Mary B from support that there is nothing she can do about my watch not charging. They will not send me a replacement charger to see if that is a problem. They have offered me a 25% discount to purchase a new watch. Why would I purchase a product that has a shelf life of 15 months!! 

 

 

Moderator edit: subject for clarity

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‎08-15-2019 16:15 - edited ‎08-15-2019 16:15

‎08-15-2019 16:15 - edited ‎08-15-2019 16:15

Welcome to the Fitbit Community @JCA0616. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the battery issue with your Fitbit Versa and your experience with Customer Support. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-15-2019 19:28

‎08-15-2019 19:28

They did the same thing with my Versa Limited Edition (the first one). Mine was also not long after the warranty. I really liked the features... so I bought another one. Now my screen is glitching and half appearing sometimes.(I have a thread open if you want to see pictures.)

 

Surely we aren’t paying $150-$200 for a device with a 12 month life expectancy... if we are, they should make us aware that it will only last around 1 year.

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