Versa feedback

[SpedAngie]

I got a Versa about a month ago, ready to upgrade from my trusty Charge 2. 

It was a mess from the start. Weather app kept switching to celcius,  I had set preference to farenheit.

Frequently would not sync, "bluetooth issues" It HAD been properly paired to my Galaxy S8, which is listed as a compatible device. 

Would not let me access phone faces "couldn't connect to Versa."

Customer service sent article after article on troubleshooting, no luck. 

I finally used my Verizon Tech Coach app, explained my issues to their rep, sent him screenshots of every troubleshooting article FB had sent me. He remotely went through my phone (so cool to watch all the screens change as he perused each "helpful (NOT!) advice article.)  Bottom line, he said that my phone was set up correctly for every suggestion.

FB still would not send a replacement, said they needed to "research" the issue. I have heard NOTHING more from them for over a week 

I got a replacement Versa yesterday from the store where I purchased the device.  Set it up, worked fine FOR 1 WHOLE DAY!

Now it's back to all the same problems.

I totally loved the Versa, it suited my needs perfectly.  But I  am not willing to live with constant problems and malfunctions.

So I guess this one goes back as well, no since in asking for advice from FB customer service since I have tried everything they suggested with absolutely no success. 

I hate saying farewell to Fitbit, and will use my old Charge 2 until I can decide on another type of fitness tracker/smartwatch.

It's a sad and disappointing day for me at the poor quality of the device and the crappy "help" (or lack of it") from the FB customer service  

I am devastated to write this!

Moderator edit: subject for clarity

[LiliyaFitbit]

Hello @SpedAngie, it's good to see you participating in the Community forums. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing your experience with Fitbit Versa and Customer Support. I am sure they tried their best to help you resolve the issues with your watch. Thank you so much for your feedback, we're constantly working on improving our devices and user experiences, and your comments are always welcome. I understand how frustrating this is for you as you have been a Fitbit customer for a long time and would like to continue enjoying the Fitbit experience. Once again I apologize for any disappointment. I respect your decision and wish you the best of luck with your health and wellness goals.

I'll be around if you need further assistance.

[SpedAngie]

I appreciate your reply, but , and I'm sorry to say this, Fitbit did NOT, in any way, "try their best" to take care of the issues I experienced with the Versa. All they did was send another of the same "help" articles that they had already sent and which I had already told them DID NOT HELP.  They would not send a replacement. This is not the action of a company that cares about their customers. When I contacted the business from whom I purchased the Versa, they IMMEDIATELY sent a new device. Unfortunately it was the same sad song, 2nd verse. This company, who shall remain nameless, obviously does value their customers and has since allowed me to return the 2nd Versa and gave me a full refund. I have noticed MANY, MANY FB Versa users on this forum who have had identical problems as I did, so I guess I'm  going to have to give up on the entire FIitbit experience. 

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