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Versa fell apart

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‎01-26-2022 17:25

‎01-26-2022 17:25

My versa 2 is 2 years old and the face has fallen out of it. 

Would like to speak to someone about it

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‎01-26-2022 18:22

‎01-26-2022 18:22

My versa 2 is also 2 years old and this is the response I received;

 

Hi Lauren,

We appreciate your time and efforts in troubleshooting the heart rate issue on your Versa 2with us thus far. Based on the recommendations being unsuccessful for you, the next step for us would be to look into your Fitbit's warranty.

After reviewing your account, we see that your tracker falls outside Fitbit's limited warranty, as we base our warranty on the tracker's purchase date and therefore isn’t eligible for replacement. (1year)

We want to keep you in the Fitbit family and work towards your goals. Please accept a discount toward the purchase of a new device.

You'll receive a separate email message with more details about how to take advantage of your discount. Note that this discount offer can’t be combined with any other offers.
We’ll be giving you extra 30 days for the link, so you'll have ample time to decide and explore which tracker you'd like to purchase.

Thanks for being a Fitbit customer. 

Sincerely,

The Fitbit Team

I have a 200 dollar fossil watch that has a 10 year warranty on it and Fitbit response is 35% off a new watch, that’s a joke. Why would I give you another 260 dollars to be in this exact same situation? 

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