Versa firmware 3.0 stuck downloading

[BDWspectra]

I haven’t used my versa in a while. Finally decided to use it and notice heart rate and foot steps not working. Then I saw an update. I started the update 3 hrs ago. It shows me on my phone the download almost fully complete but at the last second it says installing and completely goes back to downloading and I can’t do anything with my watch. It just keeps starting over.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@BDWspectra A warm welcome to our Community! Sorry to hear that your Versa isn't completing its firmware update. If this keeps going on a loop the first force close the Fitbit app, reopen it and complete the update. If the issue persist then restart your Versa.

Let me know how it goes!

[HopeLeigh]

My versa is doing the same. It keeps staying in this continuous loop of downloading and installing but right at the end of install it starts downloading again. I uninstalled and reinstalled the Fitbit app on my phone. Did an hard reboot of the versa. Open and close the app and rebooted my iPhone. Still won’t work.

I’ve also disconnected and reconnected to the Wifi

Moderator edit: merged reply

[BDWspectra]

I was able to get it fixed by factory resetting it and it took hours. It was a pain. Nothing else worked but that.

[Alli1981]

Hi 

i am trying to update my versa since last night. I have an I phone se.....

these are the things that I have tried 

deleting the app, turning on and off Bluetooth, factory reset, deleting device, turning off and on WiFi 

i am now at a complete loss nothing is working. My partner tried it on their ionic and it worked fine so I know it’s not my wifi

can anyone help 

thank you

Exactly the same problem I have been trying since 7am .....pulling my hair out and considering returning my Fitbit and giving up

Moderator edit: merged reply

[BDWspectra]

I feel your pain. I wanted to return mine as well but I really needed it to monitor my heart rate due to my heart palpitations. I had to Factory reset it. The app seems to not affect the watch so deleting it does nothing. I feel the problem is the watch itself. But when I factory reset it everything worked again and download worked. But it will be like you just bought it and have to do all the settings again and type in the WiFi passcode again. I hope that helps

[Alli1981]

Hello,

thank you so much for reply 

i tried the factory reset reset by pressing all 3 buttons ( is that the right way) and have rebooted and put in WiFi again I am at a loss .....

thank you 😊

[HopeLeigh]

I got a message from somebody at Fitbit who told me to do a factory reset on the Fitbit. It worked. You need to open up the Fitbit versa screen go to settings on your watch scroll down and hit factory. It works.

No the factory reset is different. What you are doing with the three buttons is just rebooting it. On your Fitbit watch swipe left until you get to the “setting” icon. Click it and scroll all the way to the bottom to “about” icon. Then click on that and scroll to bottom to “factory reset”. Do the reset and reset up your Fitbit from scratch. Like when you got it out of the box. During initial setup it will install that new 3.0 upgrade.

Get Outlook for iOS

Moderator edit: merged reply

[Alli1981]

Hi

Thanks for the reply

i cannot get on to my watch screen because of the update being on the loop ....so I am unable to swipe to get to settings it’s driving me mad 

[HopeLeigh]

If you push and hold the side buttons it will stop the update and will go back to your home screen. And close out of your Fitbit app on your phone.

Get Outlook for iOS

[Alli1981]

Hello that isn’t work I pressed the button and all that shows is the Fitbit symbol .... I cannot get to home screen to do the factory reset.

Or tells me to download the app ... impossible to get to home screen arrrgggghhhh

Moderator edit: merged reply

[JuanJoFitbit]

@BDWspectra @HopeLeigh I'm sorry for the late response. However, I'm so glad to hear that the issue got resolved after you performed a factory reset. Thank you for your feedback and thank you for sharing the steps you followed.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

@Alli1981 I'm sorry for the late response also. However, I was able to get in touch with our Support team and was told that they assisted you via email. In case you need further assistance, don't hesitate to get back.

I'll be around if you guys have any questions!

[tonirags]

This is ridiculously annoying.  I woke up this morning to the fitbit logo and a message saying download the app to setup the fitbit. It is stuck downloading the software over and over again and never installing. We cannot use the watch to swipe to settings to then factory reset.  Can someone please suggest another method to factory reset the versa?  I  have tried holding down all three buttons, and then releasing the bottom right button and then waiting for the hard vibrate, but that never comes, so i don't know if i have at all completed the factory reset... My fitbit has been working since october and then all of a sudden this morning, this madness occurs.

[Jrk1956]

I am having trouble with this. I’ve been trying for over a day and nothing works. I have a Versa Lite that keeps asking for updates or when I get it to start updating it just goes into a loop. HELP

[tonirags]

Nothing that was suggested worked.  Fitbit ended up sending me a replacement. A friend also had similar issues and they also ended up sending her a new device. Sorry, I know it is so frustrating. 😞

[FelipD]

Alvaro, I am experiencing the same issue with a versa 3. The problem is that the rebooting cycle comes with the screen been unresponsive. I have tried three times to install the firmware and I always get the same result. Unfortunately, I cannot avoid installing the firmware which means that now I have a very expensive paperweight. Do you know of a solution for this?

[Kirtap58]

I’ve had problems with Versa 2 ever since I was gifted it over two years ago. I have re set, re booted , downloaded firmware that has taken up to 6 days to download I have spent countless hours on chat with any number of agents , I got so frustrated I stopped using it for almost a year. Then I started to engage with Fitbit chat again. They sent me a new device foc and the same problems all over again. I pay a steep yearly subscription for a crap product/service. It’s set up in a way that it’s easy to buy and set up a subscription but when things go wrong you will find out the down side of Fitbit. Very disappointing product !