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Versa firmware update can't be completed

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‎10-20-2019 18:48 - last edited on ‎10-21-2019 04:42 by Fitbit Moderator

‎10-20-2019 18:48 - last edited on ‎10-21-2019 04:42 by Fitbit Moderator

I have been trying to update my Fitbit Versa for months... it never works....i thought that I had it almost complete today.  Then after two hours it just stopped/stalled and never completed!  Someone please help!

 

 

Moderator edit: updated subject for clarity

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‎10-21-2019 04:42

‎10-21-2019 04:42

@Dennelle_a welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the firmware update doesn't finish.

 

I'd like you to follow the troubleshooting steps that are listed in this help article. These steps are helpful for this type of issues. Once you try them, run the firmware update again and see if the update gets completed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎10-21-2019 05:50

In response to JuanJoFitbit

‎10-21-2019 05:50

I have done those with the same response... I am at my wits end with this...

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‎10-22-2019 08:45

In response to Dennelle_a

‎10-22-2019 08:45

@Dennelle_a thank you for getting back and trying the recommended troubleshooting steps. I totally understand how you feel about this.

 

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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