help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa firmware update via Windows app is stuck

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-25-2020 08:29 - last edited on ‎04-18-2020 04:36 by Fitbit Moderator

‎02-25-2020 08:29 - last edited on ‎04-18-2020 04:36 by Fitbit Moderator

I have a Versa that is stuck on version 32.33.1.30.  I have all day sync enabled in the Fitbit app on my Windows phone, and the watch syncs fine.  I also occasionally sync the watch with my Windows PC.  Neither of those devices have shown an update available for my watch.  I have restarted the watch twice and that doesn't seem to have helped either.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-18-2020 04:35

‎04-18-2020 04:35

Hi @BamaBob, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

 

Regarding the firmware update issue, the version 32.33.1.30 is the latest firmware version. If the update didn't get completed, please try the troubleshooting steps listed in this help article and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes