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Versa firmware update won't complete

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‎08-30-2019 07:38 - last edited on ‎09-02-2019 05:08 by Fitbit Moderator

‎08-30-2019 07:38 - last edited on ‎09-02-2019 05:08 by Fitbit Moderator

So I just got a new Versa watch, I charged it for 2 hours immediately.

It said i needed a firmware update however it just does not work, either it fails or freezes--this is leaving it on the charger and I've left it to update overnight. I've tried it through wifi and via bluetooth, both do not work. 

 

I've reset the watch several times, I've even removed it from the app and re-added it. Now after I've re-added it, it "fails to sync" and still won't do the update for me. 

 

I was also very disappointed to wear it yesterday (fully charged at 7am) to have it die around 11am. 

 

I haven't used it long enough to even get music or weather on it so can't see what could be causing the battery to die so quickly.

 

Any advise/recommendations would be greatly appreciated!

 

 

Moderator edit: updated subject for clarity

 

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‎09-02-2019 05:08

‎09-02-2019 05:08

@L.robinson welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, regarding the firmware update issue that you are experiencing with your Fitbit Versa, I was able to get in touch with our Support team and was told that they assisted you via email.

 

Please check out your email account in order to follow up and assist you accordingly.

 

I'll be around if any question arises! 😀

JuanJo | Community Moderator

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