help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa flashing and showing white lines

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-07-2020 09:05 - last edited on ‎04-10-2020 18:09 by

‎04-07-2020 09:05 - last edited on ‎04-10-2020 18:09 by

I woke up this morning with my versa screen saying 0% so I plugged it in. When I did go back to check on the battery it showed me white lines going down and some slow flashing??? What can I do it solve this or is it dead?! I tried the 3 button restart and it was slow still flashing. I also tried to change the clock face and the same thing happened!! Please help me!!!! 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-10-2020 18:08

‎04-10-2020 18:08

Welcome to the Fitbit Community, @Ohheyemilay. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue with your Versa screen.

I totally understand how you are feeling and I am here to help you. Thank you for your efforts to resolve this by doing a restart and changing a clock face. I recommend following the complete troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging? 

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes