help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa for kids

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-10-2020 07:36

‎08-10-2020 07:36

So im under 18 and have a Fitbit versa bought in 2018 I wanted to pair it out my email and so on then I put my age and it said that I needed a parent to configure my ace .I don't have an ace and my parents don't have/want to make an account I want to put my real age because it's better for a health app anybody please help me

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-10-2020 08:18

‎08-10-2020 08:18

I believe the key age is 13, not 18, in the U.S.  Below that age, you cannot have your own account.  It can only be as a child under a family account with an Ace or Ace 2.

 

To have your own account, you need a birth date showing you are at least age 13.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes