01-01-2020
06:45
- last edited on
01-03-2020
18:52
by
RicardoFitbit
01-01-2020
06:45
- last edited on
01-03-2020
18:52
by
RicardoFitbit
My Versa does not seem to track swimming. I start it off ok and enter the pool length but then it freezes and I am unable to to stop the exercise and the whole thing stops working. Only way to get out of the screen is to restart but then there are no swim stats. The only reason I updated to the Versa was to be able to track swimming!
Moderator edit: Subject for clarity
01-03-2020 18:51
01-03-2020 18:51
Hi @JulesE55, welcome to the Community Forums! Sorry for the delayed reply.
Thanks for bringing this to my attention and for troubleshooting your device prior to posting too. To better assist you with this, can you please let me know when was the first time you experienced this and how many times since then? Does this happen with other activities such as run, walk, etc. or just with swim? Is your Versa running the latest firmware version? In the meantime I receive your answers, please try restarting your device after initiating the activity and let me know if the same issue occur.
Keep me posted.
01-20-2020 03:44
01-20-2020 03:44
Hi Richard. Yes always keep updated. The first time I swam it was ok but I have never managed to get it to work since. It only happens with swimming not other activities. I followed your advice last week and restarted after starting. It appeared to work initially and tracked to a point, showed length of time but only tracked about half laps. However once again when I tried to stop the exercise it had frozen, would not stop, would not turn off for some time. When eventually it did turn off, all data was lost and not recorded on the app. My conclusion is that the Versa is not fit for purpose, will not track swimming which is why I bought it in the first place! I am pretty disgusted with this device.
12-08-2021 05:07
12-08-2021 05:07
I updated to the versa 3 and having the same issue swimming. Needs to be sorted
07-09-2023 09:29
07-09-2023 09:29
Hi
I am having same issue.
How can I fix it Please
07-09-2023 13:39
07-09-2023 13:39