Versa frozen on 'shortcut press and hold button etc' screen.

[Jrij]

My versa has frozen on a screen saying 'short cut Press and hold button to access preset shortcuts' 

I have tried to turn it off using back and bottom left button but it won't turn off. Could my back button be broken? 

This happened after I updated .....

Thanks 

[GrubbyDuck]

Hi @Jrij 

Contact support for advice & guidance:  https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[Jrij]

Thank you, have done and just awaiting response 😊

[Mariopuzo]

Hey have you got a fix? I’m experiencing the same issue after I upgrade my versa last night. 

[Mariopuzo]

I fixed. Just scroll down and  you can find a save button at bottom. Click save it. Then it can work.

[RaeAnne]

Same thing happened to my versa today. I called customer service but was not able to help.. it’s still frozen. This happens after I updated it.. and then they said it’s out of warranty. This is so sad.

[Yegarzon]

What happened at the end? I’m trying to fix mine. It does not seem possible. Is it?