Versa gets stuck during update.

[frantic1965]

I Just got my versa, it connected fine to my phone,but when i connect it to my windows 10 computer, it could not see my tracker.  As i wanted to put music on it this was not satisfactory result.  So i reset to factory defaults and attached it to my windows 10 computer it saw my tracker but seems able only partial update my tracker to about 43% then just hangs left if for 24 hours...any ideas on how to get the tracker set up.  thanks

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @frantic1965, I hope you're having a great day, thanks for joining the Fitbit Community! 

Judging by your post, it appears your Fitbit Versa was able to set up in your account as it got stuck during the update. Now, before you begin the firmware update, make sure your watch is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. If you've never connected your watch to WiFi, see How do I connect my Fitbit watch to Wi-Fi?. If your Versa is having trouble updating with WiFi, please try the following:

1. Make sure your watch is connected to the Wi-Fi network you want to use. 
2. Move your watch closer to your router.
3. Make sure your router is connected to the internet. 
4. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
5. Try again to update your watch.

If the update fails, restart your computer and try to update again. If your computer supports Bluetooth and if the Versa can't update through WiFi, follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete. If the Versa is having trouble updating through Bluetooth try the following:

1. Try turning Bluetooth on and off on your computer
2. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
3. Try again to update your watch.
4. Restart your computer and try to update again.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[SunsetRunner]

I had similar issues with my new Versa yesterday. I resolved it by using the mobile app on my phone to setup the wi-fi. The update ran smoothly afterwards. Good luck!

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, thanks for joining the conversation. 

I appreciate you have shared your experience and the way you resolved this issue. I'm sure it will be very helpful for members of the Community facing the same situation. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[VBran]

You need to use a computer for the update????

[WickyD988]

No, it's just one method of doing so. I updated mine this morning through the app.

[razerf15]

@VBran, no. Just do a force update as I explained here in my long post: https://community.fitbit.com/t5/Versa/Versa-Firmware-Release-32-32-10-15/td-p/2690045/page/11

[davidrock1]

After my firmware upgrade failed several times via wifi & blue tooth I did a factory reset and started as a new device.

Everything then worked  - Wifi and bluetooth so suggest its the best option as soon as you hit problems.

[Caviar]

Stumped...

Tried to update Versa via computer and that is not available.  Trying to update now via phone.  Removed device from account, added device again.  

am connected to wifi

have tried all suggestions below

Now Versa is stuck on partial update and cannot power down because i can't get to the Settings > power

Ridiculous!!!!

[Ginge85]

I'm having the exact same issues now, it's got me very stressed

[Asksks]

Me too i did not pay 200 dollars for this

[frantic1965]

Got a hold of service and they replaced the watch...

[3DD]

Any luck ? Mine is stuck in update. Can't shut it down or anything

[TanaR]

I have this same exact issue ... very frustrating!

[SrikantP]

Hello Marco,

Hope you are doing fine.

I am experiencing similar problem with my versa 3, it is stuck now and not getting switched on. This happened during the firmware update. Not able to do force restart as well. Getting the device vibration frequently, I guess it is trying to restart but not working. Any solution to resolve the problem is much appreciated.