Versa glass is lifting

[KrisDC]

I wear my watch every day and just noticed that the glass is lifting off the watch itself. I've only had it less than a year, is there a way to fix it, or so I have to get a new one?

Moderator edit: subject for clarity

[Marrrmaduke]

@KrisDC I am afraid there's no easy fix beside taping it and putting it in a case. You can get one from Amazon. You can try reaching out to Customer Support but I am afraid this type of damage is not covered under the standard warranty. Please contact CS anyways, perhaps they will be able to advise. Good luck.

[KrisDC]

Thanks -- I'm on a roll with hitting the gym and don't want/need any hiccups -- including my watch to fall apart. I appreciate the advice. 

[AlejandraFitbit]

Hey @KrisDC, it's great to see you around and @Marrrmaduke thanks for the input.

I am sorry to hear about what is happening with your watch's display. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

Let me know if you need anything else. 

[KrisDC]

Yes, they are extremely quick in responding and I'm appreciating all the help. Hopefully, this will be an easy fix.

[Hawaiiansun32]

Hi there! I'm having the same issue with my screen lifting. What was the outcome from customer service? 

Thank you!

[KrisDC]

HI, 

Sorry for the delay. When I reached out to them it was determined my warranty was still good, so they replaced the watch itself. Definitely worth going to them directly.

[Hawaiiansun32]

Hello,
I appreciate your reply. My versa warranty is expired but I will still reach out to customer support.
Thank you,