Versa glass top detached

[cathy06]

Did anyone's watch top (glass face) detach from the watch?

[SteveH]

I've seen a few posts where this happened and the versa was replaced as it was still within warranty.

Are you still covered? It runs for 12 months from purchase (or 24 months if you are in Europe)

[Cece2011]

Hi, did you get any help from Fitbit. Mine is also detached and wanted to get some insights before contacting them. 

[VivHerbert]

Mine did in the shower after about 3 months they replaced it but the replacement has  died! in the night

got! Aargh!

[SunsetRunner]

Mine started to lift on one side and I contacted them and they say I have to send it to them with tracking number and wait for them to send the replacement.  I have had mine versa about 8 months with lite wear as I work in an office and should not have the glass lifting off.

I don't shower or swim with my versa on and don't wear it when I am working on things where there is a greater chance of damage.

I don't like the idea of sending in my device and waiting for them to send back my replacement, especially since other companies sends the replacement and a return lable to return the defective device back and if not returned in specific time period they charge the individual.  According to Customer Service this is their return policy -->Customer mail in their deffective device and email them with the tracking number and then wait for them to send back the replacement.

I am hoping that I don't have to wait too long and that they send a new device that will not have the same issue.

I had the Fitbit Flex and when I had an issues with it stop vibrating for alerts and goal acheivements they sent me a new one before I sent the old one back and didn't lose any tracking of the monitor of my activity.

[AlvaroFitbit]

@SunsetRunner Welcome! Thanks for being part of our Community! Sorry to hear about your damaged Versa screen. Thank you for contacting our Support team. I understand that this is not what you wish but Support does have to follow the procedure they have. Hopefully they can ship the replacement in a fast manner to get you back on track.

Let me know how it goes.