Versa glitched then stopped working

[Adelemo]

I've had my fitbit for 1 year and 1 day and it started glitching by going into the exercises when I wasn't touching it and nothing was on it. I placed it on the table and it continued to do it until the battery drained, I placed it on charge and all I saw was 0% them nothing. I've tapped it and I can see on the side that it lights up but the screen is black. Also the button on the left side is very stiff. No lights come light up on the back either.

[NellyG]

Hi @Adelemo  Try restarting it several times and then leave it on charge and see if that brings it back. If it doesnt, try a Factory Reset.  If all fail then contact Support and hooe they can help.

Restart your tracker  

Fitbit Support  

VERSA FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Adelemo]

I cannot do anything with it as the screen is black, nothing works on it. I've had it on charge and nothing works on it. 

[Adelemo]

I tried holding down the side buttons for 10 seconds but all it did was the same thing and faint light at the side. The rest of the screen is black 

[NellyG]

Then Support is your only option.