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Versa glitching

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‎09-13-2018 09:41

‎09-13-2018 09:41

I've had my Fitbit for a little under 3 months. It was awesome and working great at first. The last 2 weeks it has been glitching. It gets stuck between multiple screens, opens apps by itself, constantly cycles through calories burned, heart rate and steps on the main screen. It has sent and auto reply to text messages as well as set multiple alarms. I cant even use any of the apps on it like running or work out because it does not respond or opens a completely different app. I have reset it multiple times, disconnected it from my phone, let it die completely and recharged it. I have yet to find a solution. The battery has gone from lasting 4 days to barely 8 hours.  Any help would be appreciated. 

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5 REPLIES 5

‎09-13-2018 10:14

‎09-13-2018 10:14

Try a Factory Reset by swiping left to Settings, then About and then Factory Reset.

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‎09-13-2018 10:23

In response to SunsetRunner

‎09-13-2018 10:23

I've done that 3x already. It doesn't help. 

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‎09-13-2018 11:54

In response to Mrettger

‎09-13-2018 11:54

Contact Customer Support.

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‎09-13-2018 14:23

In response to SunsetRunner

‎09-13-2018 14:23

It sounds like you may have gotten a lemon. Contact Support to see what they have to offer.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎09-13-2018 16:00

‎09-13-2018 16:00

Mine did that before it went blank.  I now have a replacement and it's been fine.

KC | Texas
One, Charge HR, Charge 2, Versa | Galaxy S9 Plus
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