Versa goes back to the Fitbit logo by itself

[Joked3]

I had Versa since dec 2019. It continually reverts back to the fit bit logo. The app cannot find it. I have done a soft reset. Deleted and reinstalled the app, Updated my phone, turned Bluetooth on and off and reset as new on the app. I have called customer support about 4 times. They asked me to sync at least four times in 24 hours so they could see if the battery was draining. The thing is if it’s not working I cannot sync it. It comes and goes. It’s been four days now and nothing. The last phone call  I had with support they told me to update my phone, I have and still no joy. I am fed up, just want my money back for the useless thing. Anybody have this problem?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Joked3, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa reverts to the Fitbit logo often. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[ternoler]

Sounds exactly like what mine is doing. Lucky for you that you bought yours under a year ago! Get some of that replacement support going in your favor

[Joked3]

Thank goodness it was still under warranty. I finally got offered a replacement versa 2. I finally have my Fitbit back 👍🏽